My last few articles have focused on the rise of RPA (Robotic Process Automation) from a disruptive solution focused on a small segment of the marketplace, to one that is now being piloted or used on a small/medium scale by many Fortune 1000 companies (see past articles). Per HfS Research, RPA market size is forecasted to […]
Why Are ~30% of RPA Implementations Failing?
Thanks to Kurt Cannon (SVP, LIQUID) for his contribution. About a year ago, I recall chatting with a CIO of a >$0.5B concern and asking if he was familiar with the term “RPA.” To my surprise, he was not but, very quickly came up to speed due to its potential. That example is becoming very […]
RPA Beyond the Back Office
Recently, I did a quick Google search on the term “Robotic Process Automation (RPA),” and received more than 1.2 million hits! From a quick scan, it appeared that few of the hits were more than 2-3 years old, which goes to show how fast RPA interest and growth have materialized. Its growth is largely due to implementations […]
What’s Next for Robotic Process Automation?
Have you noticed all the articles (and even movies) showing how robots will be replacing human jobs over the coming decades? For years we’ve seen robotic progress in production lines but, the chatter is now about impact to office and administrative jobs. One recent quote from the Bank of England stated Machines might take over 80 million […]
Why All the Hype around RPA?
As we start a new year, we typically assess how the previous year went and look forward to what is ahead, often with aggressive goals both personally and in business. The business goals typically center on reduced costs, improved customer experience, revenue/margin growth and regulatory compliance. Many tools (or methodologies) throughout the years have enabled achievement of […]
The Importance of Strategy and Governance for Global Business Services
Welcome to my third article in a series focused on insights, experience and practical advice on an operating model called Global Business Services (GBS). The GBS operating model is the latest step in the evolution of shared services (SS). To refresh your memory, SS is an operational model that’s been around for decades. It enables […]
Taking Global Business Services to the Next Level
For those who have not read my previous post, “Moving from Shared Services to Global Business Services,” let me provide a quick summary. Shared Services (SS) is an operating model that has been around for decades. It enables function-specific resources (i.e., HR, IT, Finance, etc.) to be leveraged across an entire organization, resulting in lower costs with agreed-upon […]
Moving from Shared Services to Global Business Services
The concept of corporate Shared Services (SS) has been around a long time, with the private sector credited with starting this concept in the late 1980’s, and the public sector about a decade later. Personally, and not trying to date myself, I came across this business model at a former employer around 2005. Simply put, […]