Tag: Technology enablement

Maintaining Customer Relations (and Remote Working)

Thanks to Jeff White (President of EMD Electronics, a business of Merck KGaA) for his contributions All companies have been faced with the challenge of maintaining robust and consistent customer relations in the midst the pandemic. In Salesforce’s annual (2020) ‘State of Service’ survey, it stated “the pandemic exposed avariety of customer related shortcomings. Eighty-eight […]

The New Playbook – Lessons in Remote Learning

Thanks to David Fritz (CEO, Acme Cryogenics) and Ashley Madray (Gas Innovation, CEO) for their contributions. On a worldwide scale, more people than ever are engaged in remote work. According to Global Workplace Analytics, this type of work has expanded 10 times faster than other areas of the workforce over the last decade. While the […]

Centralizing your functional resources

The decision of centralization vs decentralization of functional resources has been a regular evaluation by small and large businesses for decades. No company is fully centralized or decentralized, instead there are varying degrees of both. The amount of centralization that’s right for a company depends on its size, culture and strategy. If a company is […]



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