Category: Organisation

US Distributor Update

Special thanks to Ben Bisconer, CEO of Complete Welders, Scott Myran, President of Mississippi Welders Supply Company (MWSCO), Joe Francis, President and CEO of Central McGowan, and Allen Jezouit, VP Product Management, Meritus Gas Products for their contributions. The content for this blog was published in the October US Print edition of GasWorld. Almost three […]

Business Trends and their Impact on Strategy, Growth, and Talent

Special thanks to Freddie Briggs, VP of Strategy & Value Creation for PDC Machines LLC, Rick Kowey, COO of Universal Compressed Air (UCA), Kevin Lynch, SVP of Industrial Gases at Anova, and Sobia Chaudhry, VP of HR at PDC Machines for their contributions. This year has started out a bit differently than previous years because […]

The Business of Hydrogen

Special thanks to David Edwards (Director and Advocate for Hydrogen Energy, Air Liquide US), David Burns (Vice-President of Clean Energy Development, Linde), and Lars Martiny (Head of Hydrogen Future, The Chemours company). When considering which segments of the industrial gas industry have taken off over the past 5-10 years, hydrogen invariably dominates the conversation. Arguably […]

Driving Efficiency: Lean Six Sigma

Special thanks to Murali Budagavi (Vice President of Avantor Business System (ABS) ) and Ramani Velu (President – Southeast Asia for Air Products) for their contributions The first concept of combining Lean and Six Sigma methodologies was created in 2001 by a book titled “Leaning into Six Sigma: The Path to Integration of Lean Enterprise […]

Maintaining Customer Relations (and Remote Working)

Thanks to Jeff White (President of EMD Electronics, a business of Merck KGaA) for his contributions All companies have been faced with the challenge of maintaining robust and consistent customer relations in the midst the pandemic. In Salesforce’s annual (2020) ‘State of Service’ survey, it stated “the pandemic exposed avariety of customer related shortcomings. Eighty-eight […]

The New Playbook – Lessons in Remote Learning

Thanks to David Fritz (CEO, Acme Cryogenics) and Ashley Madray (Gas Innovation, CEO) for their contributions. On a worldwide scale, more people than ever are engaged in remote work. According to Global Workplace Analytics, this type of work has expanded 10 times faster than other areas of the workforce over the last decade. While the […]

Implementing E-Commerce Systems

Thanks to Kurt Cannon (SVP, LIQUID) and Joe Wechezak (CIO, EnerSys) for their contributions Background/history Let us start with a definition. The term e-commerce (electronic commerce) is a business model that allows firms and individuals to buy and sell things over the internet, as well as enables the transfer of money and data to execute […]

Customer and process – Balancing the organization

Thanks to Chris Ebeling (Vice-President of Sales & Marketing, Executive Vice-President of Sales & Marketing, ) and Jeff Bezos (CEO, Amazon) for their contributions When running a business division or even an entire company, there is constant friction between being customer focused and being process focused. It’s a constructive friction that often swings like a […]



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