As we start a new year, we typically assess how the previous year went and look forward to what is ahead, often with aggressive goals both personally and in business. The business goals typically center on reduced costs, improved customer experience, revenue/margin growth and regulatory compliance. Many tools (or methodologies) throughout the years have enabled achievement of […]
The Importance of Strategy and Governance for Global Business Services
Welcome to my third article in a series focused on insights, experience and practical advice on an operating model called Global Business Services (GBS). The GBS operating model is the latest step in the evolution of shared services (SS). To refresh your memory, SS is an operational model that’s been around for decades. It enables […]
Taking Global Business Services to the Next Level
For those who have not read my previous post, “Moving from Shared Services to Global Business Services,” let me provide a quick summary. Shared Services (SS) is an operating model that has been around for decades. It enables function-specific resources (i.e., HR, IT, Finance, etc.) to be leveraged across an entire organization, resulting in lower costs with agreed-upon […]
Moving from Shared Services to Global Business Services
The concept of corporate Shared Services (SS) has been around a long time, with the private sector credited with starting this concept in the late 1980’s, and the public sector about a decade later. Personally, and not trying to date myself, I came across this business model at a former employer around 2005. Simply put, […]