Category: Customer Focus and Efficiency

Maintaining Customer Relations (and Remote Working)

Thanks to Jeff White (President of EMD Electronics, a business of Merck KGaA) for his contributions All companies have been faced with the challenge of maintaining robust and consistent customer relations in the midst the pandemic. In Salesforce’s annual (2020) ‘State of Service’ survey, it stated “the pandemic exposed avariety of customer related shortcomings. Eighty-eight […]

Implementing E-Commerce Systems

Thanks to Kurt Cannon (SVP, LIQUID) and Joe Wechezak (CIO, EnerSys) for their contributions Background/history Let us start with a definition. The term e-commerce (electronic commerce) is a business model that allows firms and individuals to buy and sell things over the internet, as well as enables the transfer of money and data to execute […]

Driving customer focus and efficiency

Thanks to Chris Ebeling (Executive Vice-President of Sales & Marketing, US Bulk, Messer Americas) his contribution Balancing customer focus and efficiency is absolutely essential for any company that desires to maximize its ability to attract, serve and retain customers through the various economic cycles. Covid-19 has taught us that companies that were ‘deficient’ on one […]



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