Tag: customer focus

Business Trends and their Impact on Strategy, Growth, and Talent

Special thanks to Freddie Briggs, VP of Strategy & Value Creation for PDC Machines LLC, Rick Kowey, COO of Universal Compressed Air (UCA), Kevin Lynch, SVP of Industrial Gases at Anova, and Sobia Chaudhry, VP of HR at PDC Machines for their contributions. The content for this blog was published in the July 2022 US […]

Driving customer focus and efficiency

Thanks to Chris Ebeling (Executive Vice-President of Sales & Marketing, US Bulk, Messer Americas) his contribution. The content for this blog was published in the October 2020 US Print edition of GasWorld. Balancing customer focus and efficiency is absolutely essential for any company that desires to maximize its ability to attract, serve and retain customers […]

Customer and process – Balancing the organization

Thanks to Chris Ebeling (Vice-President of Sales & Marketing, Executive Vice-President of Sales & Marketing, ) and Jeff Bezos (CEO, Amazon) for their contributions. When running a business division or even an entire company, there is constant friction between being customer focused and being process focused. It’s a constructive friction that often swings like a […]



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